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Troubleshooting

Avoid problems!

Here are 5 quick and easy steps you can do that prevent 99% of any issues our users have ever encountered.

Our web-based training is designed to be extremely reliable, and utilizes common HTML technology to make sure the course runs properly on all systems, anywhere in the world.

Your browser:

  • We recommend using Google Chrome for viewing presentations. 

Browser configuration:

  • Do NOT block popups from www.certifiedinfosec.com.
  • Ensure you allowed cookies for this site. If cookies are blocked, your training sessions will not function properly. Enable cookies for certifiedinfosec.com. 
  • Do not use internet accelerators! Internet accelerators cache content from previous course sessions, and will prevent the course from operating properly.
  • Reset your browser to default settings and clear any cached temporary files. 
  • Poorly designed or incompatible extensions and  can cause problems with your browser, including make it crash, slow down page display, etc. If you encounter strange problems relating to parts of the browser no longer working, the browser not starting, windows with strange or distorted appearance, degraded performance, etc, you may be suffering from Extension, Theme, or plugins trouble.