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Troubleshooting

Avoid problems!

Here are 6 quick and easy steps you can do that prevent 99% of any issues our users have ever encountered.

Our web-based training is designed to be extremely reliable, and utilizes common HTML technology to make sure the course runs properly on all systems, anywhere in the world.

Your browser:

  • We recommend using Google Chrome for viewing presentations. 

Browser configuration:

  1. Do NOT block popups from www.certifiedinfosec.com.
  2. Ensure you allowed cookies for this site. If cookies are blocked, your training sessions will not function properly. Enable cookies for certifiedinfosec.com. 
  3. Do not use internet accelerators! Internet accelerators cache content from previous course sessions, and will prevent the course from operating properly.
  4. Reset your browser to default settings and clear any cached temporary files.
    • If you are accessing the Internet at an office or hotel, there is a good chance your browser is connecting through a web proxy server or firewall that might be caching files - which will interfere with your session to our servers. Most browsers are configured to use a web proxy automatically if one is detected as available. If you are accessing the Internet through a shared connection such as at the office, you might need to verify with your network administrator that caching for certifiedinfosec.com is disabled/excluded.

      How do I know if my browser is using an automatically configured web proxy? If you are using Microsoft Windows:

      1. Click Start, click Run, type cmd, and then click OK.
      2. At the command prompt, type netsh winhttp show proxy, and then press ENTER.
  5. Poorly designed or incompatible extensions and  can cause problems with your browser, including make it crash, slow down page display, etc. If you encounter strange problems relating to parts of the browser no longer working, the browser not starting, windows with strange or distorted appearance, degraded performance, etc, you may be suffering from Extension, Theme, or plugins trouble.