Are your scores and completion status do not record properly when you finish a module?

There are three issues that can cause this:

  1. Problem: Logging in through a Virtual Private Network (VPN) through your office (or through commercial VPNs such as NordVPN, StrongVPN, PureVPN, ExpressVPN, or others) might mask your activity and score reporting from our servers, thus disabling our server's ability to record your scores and progress.

    Solution: Simply access the internet via a normal direct ISP connection without logging in through a VPN.

  2. Problem: Viewing/using the same course module two or more times in separate windows is not supported. The system can only record progress and scores from one instance of a given module at a time. Having two sessions of the same course module open at the same time will effectively block both sessions from recording progress and scores.

    Solution: Close redundant sessions of the same course module.

  3. Problem: Firewalls can sometimes stop you browser from sending your progress back to our server. Your browser must maintain two-way collaborative communication with our Learning Management System. Firewalls, antivirus, and anti-exploit security may block vital session communication to our server. While your network firewall or security software typically allows you to receive course data, they might erroneously block your browser from sending data back to our server - keeping you so "safe" you can't use your course

    Solution: If you experience unexpected behavior such as the failure to record course progress and scores (such as your browser attempting to send progress data back to our server), course "freezing", or other erratic behavior, please be sure to configure as a "trusted site" so that no course communication is blocked or filtered.
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