Technical Support

EXPERIENCING PROBLEMS?

Don't worry. Here are 5 quick and easy steps you can do that resolve 99% of any issues our users have ever encountered.

Our web-based training is designed to be extremely reliable, and utilizes common technologies such as Java and Flash to make sure the course runs properly on all systems, anywhere in the world.

  1. We recommend using Internet Explorer version 11 or later or Google Chrome for viewing presentations. 

  2. Do NOT block popups from www.certifiedinfosec.com.
  3. Do not use internet accelerators! Internet accelerators cache content from previous course sessions, and will prevent the course from operating properly.
  4. Reset your browser to default settings and clear any cached temporary files. Poorly designed or incompatible extensions can cause problems with your browser, including make it crash, slow down page display, etc. If you encounter strange problems relating to parts of the browser no longer working, the browser not starting, windows with strange or distorted appearance, degraded performance, etc, you may be suffering from Extension, Theme, or plugins trouble.
  5. Enable cookies for certifiedinfosec.com. Ensure that you have allowed cookies for this site. If cookies are blocked, your training sessions will not function properly. 
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