Thank you for your purchase. We look forward to providing your on-line training.

Our web-based training is designed to be extremely reliable, and utilizes common technologies such as Java and Flash to make sure the course runs properly on all systems, anywhere in the world. To ensure a problem-free training experience, please perform the following steps prior to accessing your web-based training:

1. We recommend using Internet Explorer 8.x or Mozilla Firefox 3.x for viewing presentations. Some users are reporting difficulties viewing presentations using Apple Safari with the latest Java and Flash updates.
   • Download Mozilla Firefox: http://www.mozilla.com/
   • Download Internet Explorer: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
2. Check your Java installation, and update if necessary by clicking here: http://www.java.com/
3. Check your Adobe Flash Player installation, and update if necessary by clicking here: http://www.adobe.com/software/flash/about/
4. Restart your web browser.

Are you connecting to the course through a company proxy server?

If you are connecting to the course through a company's network proxy server, please realize that the proxy server may be configured to cache and serve files from earlier sessions. Consequently, you may experience difficulties in getting up-to-date files that are necessary for viewing your course module. You can:

1. Ask your network administrator to configure the proxy server to disable caching of any files from the website http://www.syberworks.com/cinfosec/.
2. Connect to the campus using a different Internet connection.

After updating your software, you are ready to begin your training! Simply log on to the e-learning campus at our website through the "Log in to CISA/CISM training" menu bar option at the top of this page.

1. Then click on and enter the User ID and password created during your purchase and provided to you via e-mail.
2. Once logged in to the campus, select "My Online Courses" from the navigation panel on the left.

Enjoy your course!

"My presentation stopped working while I was viewing the course!"

Don't worry; our servers are okay.

1. This interruption happens when your computer's web browser tries to use old presentation files it stored in its temporary file cache from previous sessions instead of letting our servers provide the correct new files. Simply clear your temporary files from your browser, and re-open your presentation. Please click on "Fast Fix", and review step #3.
2. If you are connecting to the course through:
   • a company's network proxy server,
   • through a VPN to your office to the Internet,
   • a hotel Internet connection,
   • a "web-accelerated" dial-up connection, or
   • a "web-accelerated" mobile/wireless connection,

please realize that a proxy server might be configured to cache and serve Internet files from earlier sessions. This problem is beyond your control, and is also beyond our control. It is a problem with the connection configuration of your Internet service provider. Consequently, you may experience difficulties in getting up-to-date files that are necessary for viewing your course module. You can:

A.) Ask your network administrator to configure the proxy server to disable caching of any files from the website http://www.certifiedinfosec.com/.

- OR -

B.) Connect to the campus using a different Internet connection that does not utilize a web-content caching server.

- OR -

C.) Eventually, the caching server should automatically expire the saved content, thus allowing new content to be requested and served. How long does this take? Only the administrator of the caching server knows for sure. Don't forget that the new content requested will then also be cached, which will potentially interfere with later sessions.

.	"Quiz loading aborted - data not found.   This quiz could not start because the quizmaker.xml data file is missing. Please contact your administrator.   Error: File [qti/quizmaker.xml] not found."

Don't worry; our servers are okay.

1. Do not use internet accelerators with this course! Internet accelerators cache content from previous course sessions, and will prevent the course from operating properly.
2. This interruption happens when your computer's web browser tries to use old presentation files it stored in its temporary file cache from previous sessions instead of letting our servers provide the correct new files. Simply clear your temprary files from youtr browser, and re-open your presentation. This would have been remedied by following Fast-Fix step #3.
3. Are you connecting to the course through a company's network, a VPN to the office to the Internet, a hotel network, or a "web-accelerated" connection? If you are connecting to the course through a company's network proxy server, a VPN to your office to the Internet, a hotel internet connection, a "web-accelerated" dial-up connection, or a "web-accelerated" mobile/wireless connection, please realize that a proxy server might be configured to cache and serve internet files from earlier sessions. This problem is beyond your control, and is also beyond our control. It is a problem with the connection configuration of your internet service provider. Consequently, you may experience difficulties in getting up-to-date files that are necessary for viewing your course module. You can:
   
   A.) Ask your network administrator to configure the proxy server to disable caching of any files from the website  http://www.certifiedinfosec.com/.
   
   - OR -
   
   B.) Connect to the campus using a different Internet connection that does not utilize a web-content caching server.
   
   - OR -
   
   C.) Eventually, the caching server should automatically expire the saved content, thus allowing new content to be requested and served. How long does this take? Only the administrator of the caching server knows for sure. Don't forget that the new content requested will then also be cached, which will potentially interfere with later sessions.